This Privacy Policy explains how Loko collects, uses, shares, and protects the information provided by Artists, Venues, and Event Organizers (collectively, "Partners") utilizing Loko's registration and partner tools.
1. Information We Collect
To operate the platform and facilitate event management, Loko collects the following specific categories of partner data:
A. Artist Data
Profile & Identity: Legal name, stage name, professional biography, promotional images, and social media links.
Logistics & Operations: Availability schedules, performance notes, technical requirements, and pricing/fee structures.
Account Activity: Platform usage data, event history, and support communications.
B. Venue Data
Listing Details: Venue name, physical address, capacity limits, facility amenities, operational restrictions, and images.
Point of Contact: Contact person's name, phone number, email address, and administrative preferences.
Account Activity: Booking history, calendar availability, and platform usage data.
C. Event Organizer Data
Corporate Identity: Company/organization details, administrator account credentials, and primary contact information.
Transactional & Financial: Payment processor setup, banking data for ticket payouts, ticket configurations, pricing tiers, and real-time sales activity.
Event Content: Uploaded marketing assets, descriptions, sponsor information, and customer support logs.
2. How We Use Partner Data
Loko processes partner information to maintain a secure, operational, and efficient marketplace. Primary use cases include:
Profile & Event Fulfillment: Creating public or semi-private listings, facilitating event planning, and coordinating bookings among Artists, Venues, and Organizers.
Financial Operations: Processing ticket sales, managing payouts, executing refunds, and reconciling transaction balances.
Platform Integrity: Conducting account reviews, logging system audits, detecting fraud, and ensuring safety standards.
Legal & Analytics: Complying with statutory tax obligations, responding to legal mandates, and analyzing platform data to improve services.
3. Data Sharing & Visibility
Information visibility is strictly scaled based on account roles, privacy settings, and event requirements:
| Partner Role | Public / Platform Visibility | Restricted / Secure Access |
|---|---|---|
| Artists | Profile images, biography, social links, and availability (visible to Organizers, Venues, and public users). | Financial details, legal identity, and private contact data (limited to authorized Loko staff). |
| Venues | Venue name, address, capacity, amenities, and available dates (visible to Organizers, Artists, and public users). | Private administrative settings and direct owner contact lines (limited to authorized Loko staff). |
| Event Organizers | Public event pages, ticket terms, refund policies, and organizer branding (visible to public ticket buyers). | Payment infrastructure accounts, sales volume analytics, and backend admin logs (shared only with secure payment gateways and Loko admins). |
4. Partner Data Rights & Compliance
Data Correction: Partners can update, correct, or amend inaccurate profile data at any time via their dashboard settings or by contacting Loko Support.
Organizer Data Mandate: Event Organizers bear sole responsibility for ensuring that any customer-facing privacy disclosures, event terms, and uploaded consumer assets comply with applicable data protection laws.