a. What is Loko?

—   Loko is an event exploration app to find and buy tickets for events around you. It connects Artists, Venues, and Audiences facilitating seamless collaboration through its innovative and user-friendly online interface.

b. How do I create an account?

—   To create an account, click the "Sign Up" button on the homepage and fill in the required details.

c. Do I need an account to purchase tickets?

—   Yes, you need an account to purchase tickets so we can provide you with order confirmations and customer support.

a. How do I purchase tickets?

—   To purchase tickets, browse or search for the event you’re interested in, select the number of tickets, choose your preferred seating if applicable, and proceed to checkout.

b. What payment methods do you accept?

—   We accept Fonepay, and in the digital wallet category IMEPAY, adding Esewa.

c. Are there any additional fees?

—   Additional service/processing fees may apply and will be displayed during the checkout process.

a. How will I receive my tickets?

—   Tickets will be available in MY tickets tab & delivered via email as e-tickets.

b. What should I do if I haven't received my tickets?

—   If you haven't received your tickets within the specified time, please contact our customer support team for assistance.

c. Are there any additional fees?

—   Additional service/processing fees may apply and will be displayed during the checkout process.

a. Can I get a refund if I can't attend the event?

—   Refund policies vary by event. Please check the event's refund policy before purchasing. If refunds are available, you can request one through your account. However, Most events don't provide with refunds, having special exception of double payments.

b. Can I exchange my tickets for a different event?

—   No, The tickets once purchased cannot be exchanged.

a. How can I find out if an event is canceled or rescheduled?

—   We will notify you via email and app notifications if an event is canceled or rescheduled. You can also check the event status within the app.

b.What happens if an event is canceled?

—   If an event is canceled, you will receive a full refund for your ticket purchase. The refund will be processed automatically to your original payment method.

a. I need help logging into my account. What should I do?

—   If you're having trouble logging in, try resetting your password using the "Forgot Password" link on the login page. If you still need help, contact our customer support.

b.The website isn't loading properly. What can I do?

—   Check your internet connection or try refreshing the page. If the issue still persists, contact support to get additionla info.

a.Is my personal information secure on your platform?

—   Yes, your personal information is secure. We only store necessary details and do not store any sensitive data.

b.What should I do if I suspect fraudulent activity on my account?

—   If you suspect fraudulent activity on your account, first change your password immediately. Then, contact our customer support team to review your account activity and secure your account.

a. How can I contact customer support?

—   You can easily contact us via mail or number. Contact details are available in the "Contact" page.

a. How can I stay updated on upcoming events?

—   Sign up for our newsletter or follow us on social media to stay informed about upcoming events and exclusive promotions.

b.Do you offer group discounts?

—   Group discounts may be available for certain events. Please check the event details or contact customer support for more information.