Privacy Policy

Effective Date : 01 Jan 2023

Privacy Policy

At LOKO, we respect your privacy and are committed to protecting your personal information in accordance with Nepal's Consumer Protection Act 2018. This Privacy Policy explains how we collect, use, safeguard and, (under certain conditions) disclose your information when you use our event ticketing website and mobile applications (collectively referred to as "LOKO Services"). By visiting the Site directly or through another site, you accept the practices described in this Policy.

Our Privacy Statement

This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person ("Personal Data") that is collected from Users on or through the Services. This policy also covers personal data collected from LOKO sales customers and prospects. We take the privacy of your Personal Data seriously. Because of that, we have created this Privacy Policy. Please read this Privacy Policy as it includes important information regarding your Personal Data and other information.

Information We Collect

  1. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

  2. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

  3. We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

  4. You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user’s name and password.

  5. We may collect “Personal Data” from you when you use our Services, such as your name, email address, postal address, phone number, date of birth, and payment details. We collect this information when you voluntarily provide it to us during the registration process, ticket purchases, or when you contact us for support or inquiries.

  6. “Non-Personal Data” as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. When you interact with the Services, we may collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data. We may also collect non-personal information, such as anonymous usage data, demographics, and preferences, to enhance our services, improve user experience, and analyze usage patterns. This information does not identify you personally.

Use of Your Information

We will use the information to provide you with the information and services offered through our website. We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy, and applicable privacy laws. We may use the Personal Data as follows:

  1. Provide and Improve LOKO Services:

    We use the information we collect to provide and improve our Services, process your ticket purchases, communicate with you regarding your orders, and respond to your inquiries and requests. We may also use your information to personalize your experience, analyze usage trends, troubleshoot technical issues, and enhance the security and functionality of our services.

  2. LOKO and Marketing:

    • Subject to obtaining your consent, we may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We may use your contact information to send newsletters from us and from our related companies. We do this in order to inform you about services or events we believe might be of interest to you, develop promotional or marketing materials and display LOKO or event-related content and advertising on or off the Services that we believe might be of interest to you.

    • You may unsubscribe from receiving marketing information at any time in our mobile application settings or by using the unsubscribe function within the electronic marketing material. See "Opt Out from Electronic Communications" below on how to opt out of various LOKO marketing communications.

  3. Payment Processing:

    When you make payments through our website or app, we collect and process your payment information securely to complete the transaction. We may share this information with third-party payment processors solely for the purpose of facilitating the payment process. We will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make.

Information Sharing

  1. We may pass your details on to other companies in our group. We may also pass your details to our agents and another third party to help us with any of our uses of your data set out in our Privacy Policy to provide our services. We may also exchange information with third parties for the purposes of fraud protection and credit risk reduction. These service providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  2. We may share your personal data with our third-party service providers or affiliates in order for them to offer services to you other than those related to your use of the Site. Your acceptance and use of the third-party service provider’s or our affiliate’s services shall be subject to terms and conditions as may be agreed between you and the third-party service provider or our affiliate. Upon your acceptance of the third-party service provider’s or our affiliate’s service offering, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data disclosed by us to such third-party service provider or affiliate) shall be subject to the applicable privacy policy of the third-party service provider or our affiliate, which shall be the data controller of such data. You agree that any queries or complaints relating to your acceptance or use of the third-party service provider’s or our affiliate’s services shall be directed to the party named in the applicable privacy policy.

  3. If LOKO is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We may transfer our databases containing your personal information, provided that we satisfy the requirements of applicable data protection law when disclosing your personal data. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

  4. In disclosing your personal data to third parties, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as your personal data helps with any of the uses of your data as set out in our Privacy Policy.

  5. We may share aggregate or de-identified information about our users with third parties for marketing, advertising, research, or other purposes. This information does not personally identify you.

Legal Compliance

We may disclose your Personal Data if required to do so by law or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

Data Security

  1. We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean we may occasionally request proof of identity before disclosing personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

  2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Your Rights

  1. If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes. Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

  2. You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate the withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you. We will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

  3. Furthermore, you also have the right to ask us to delete your data held by us. In the event you wish to have your data deleted, you may contact our customer services to fill up a deletion request form (“Deletion Request”). Our customer service agent will reach out to you to assist you with the process. Refer to the link [PLEASE INSERT LINK] for more information. Once you have submitted a Deletion Request, we will take fifteen (15) working days from the receipt of your Deletion Request to delete your data.


  1. We do not sell products to minors, i.e., individuals below the age of 16, on the Site and we do not knowingly collect any personal data relating to minors. You hereby confirm and warrant that you are above the age of 16 and are capable of understanding and accepting the terms of this Privacy Policy.

  2. If you allow a minor to access the Site and buy products from the Site by using your account, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

  3. We will not be responsible for any unauthorized use of your account on the Site by yourself, users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the Site and take necessary steps to prevent any misuse of the Site.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at We will respond to your inquiry as soon as possible. Nepal's Consumer Protection Act 2018: Our Privacy Policy is compliant with Nepal's Consumer Protection Act 2018, which requires businesses to protect the privacy of their customers and safeguard their personal information.